Are Emerus facilities freestanding emergency rooms?
All Emerus facilities are either licensed by the Texas Department of Health as specialty hospitals or operate as satellite hospital facilities. The hospitals at Aubrey and Sugar Land are physician owned. Physician owners include John Buck MD, David Kirby MD, Toby Hamilton MD, Dan Middlebrook MD, Randy Park MD, Hemant Vankawala MD.
What if we need to be admitted to the hospital for further care?
Both our Aubrey and Sugar Land facilities are licensed by the Texas Department of Health as specialty hospitals. These two facilities are able to admit and provide continued treatment to certain patients as determined by the emergency specialist on duty. Certain patients, including those treated at the Tomball and Voss Road facilities, may need inpatient services from another hospital in the community. If this is the case, staff at Emerus will do everything to insure that your transfer to the other hospital goes smoothly and quickly.
Why are wait times at Emerus facilities so short compared to hospital-based emergency rooms?
Emerus has built our entire business around the concept of customer service. Each of our facilities was designed to best meet the needs of both the patient and providers. All services, including laboratory and radiology, are dedicated to the emergency department and report directly to the emergency room doctor.
What insurance does Emerus accept?
Emerus accepts all commercial insurance plans.
For what part of my bill am I responsible?
You will be asked to pay your emergency room copay at the conclusion of your visit to Emerus. You will be responsible for the percentage of your emergency room bill required by your insurance plan.
Does Emerus accept federal or state-sponsored health insurance plans?
At this time, Emerus is able to accept Medicare and Tricare. Emerus does not accept Medicaid at any of our locations.
What happens if I don't have commercial insurance, Medicare or Tricare?
The medical staff at all Emerus facilities will evaluate, stabilize and appropriately dispatch all medical emergencies, regardless of ability to pay at time of service. Emerus offers a discounted prompt pay rate for patients who are able to pay for their emergency care on the day of their service. Our goal at Emerus is to provide the community with an affordable alternative to conventional hospital-based emergency rooms, while maintaining the highest level of quality.
What if I have a billing question later?
Each Emerus patient is assigned a Patient Relations Specialist who will be happy to address any billing concerns and provide ongoing support.
What types of payment does Emerus accept for self-pay patients?
Emerus accepts cash, checks, and all major credit cards; Visa, MasterCard, American Express and Discover. Emerus does not accept travelers checks.
Please direct other questions to our billing department at 281.651.9877, Mon. - Fri. 8 a.m. to 5 p.m.